At ZTA Global, we strive to ensure your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your order, we have a straightforward refund and return policy to make the process hassle-free.
Refund Policy
- Damaged or Defective Products: If you receive a damaged or defective product, please contact our Customer Support team within 7 days of receiving the item. We will provide instructions on how to return the product for a full refund or replacement.
- Incorrect Items Received: In the rare instance that you receive an incorrect item, please notify us immediately. We will arrange for the correct item to be sent to you, and you may return the incorrect item for a full refund.
- Change of Mind: If you simply change your mind about a product, you may return it within 30 days of the delivery date, provided the item is in its original condition, unused, and in its original packaging. Please note that return shipping costs for change of mind returns are the responsibility of the customer.
Return Process
Contact Customer Support: To initiate a return, please contact our Customer Support team at info@ztaglobal.com with your order number and details of the item you wish to return.
Return Authorization: Our Customer Support team will provide you with a Return Authorization (RA) number and instructions on how to return the item.
Packaging: Please ensure that the item is securely packaged in its original packaging or a similar protective packaging.
Shipping: Ship the item to the address provided by our Customer Support team. Please use a trackable shipping method to ensure the safe return of the product. We recommend retaining the tracking information.
Inspection and Refund: Once we receive the returned item and inspect its condition, we will process the refund or replacement accordingly. Refunds will be issued to the original payment method.
Important Notes
- Items returned without prior authorization (RA number) will not be accepted.
- Refunds are processed within 7-10 business days after the returned item is received and inspected.
- Shipping and handling fees are non-refundable unless the return is due to a damaged or defective product.
- We reserve the right to refuse returns that do not meet the outlined conditions.
For any questions or assistance regarding our refund and return policy, please reach out to our Customer Support team at info@ztaglobal.com. Your satisfaction is our priority at ZTA Global.